FAQ
Answers to the most common questions about PrintBrand.
Ordering
No. You can order as few as a single item. Our platform is optimised for on-demand, one-off production as well as bulk runs.
Yes. The in-browser customizer shows a live preview on the product mockup before you add anything to your cart.
We accept PNG, JPEG, SVG and PDF. For best print quality we recommend vector files (SVG/PDF) at 300 dpi or higher.
Production & Shipping
Most orders are produced within 1–3 business days. Express production is available for select products.
We ship across the EU and to many non-EU countries. Shipping rates and delivery times are shown at checkout.
Yes. Once your order ships you will receive a tracking link by email. You can also use the order tracking page on our site.
Returns & Quality
Contact us within 14 days with a photo of the damage. We will reprint or refund at no cost to you.
Custom printed items are generally non-returnable unless the product is defective or was printed incorrectly. See our Returns Policy for details.
Account & Business
Register for a merchant account via the "Become a Merchant" link. Your application will be reviewed within 1–2 business days.
Yes. Merchants get access to tiered wholesale pricing that kicks in automatically based on order quantity.
Still have questions?
Contact Support